Stoeber Agency Privacy Policy
Last Updated: March 1, 2025
Privacy Policy
Introduction
This Privacy Policy outlines Stoeber Agency’s policies and procedures for collecting, using, and disclosing your information. It describes the security measures we have implemented to protect the information you provide through Stoeber Agency’s services, including our website (stoeberagency.com), automation platforms, real estate tools, community platforms (e.g., Discord “Santa Barbara Home Hub”), and any other software or services offered by Stoeber Agency (collectively referred to as the "Services"). By using our Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information as described in this Privacy Policy.
1. Information We Collect and Store
Personal Information
When you express interest in obtaining additional information about our Services or register to use them, we may require you to provide personal contact information such as your name, company name (if applicable), address, phone number, and email address ("Personal Contact Information"). For purchasing the Services, we may also require financial and billing information, including billing name and address, and payment method details ("Billing Information").
Data, Diagnostic & Login Information
While using our Services, you may create, upload, store, and share information such as business details, real estate preferences, logos, photos, custom emails, and user email IDs ("Data"). This information will be stored and maintained on Stoeber Agency’s systems. If you encounter technical errors while using the Services, we may request permission to obtain a crash report along with certain logging information from your system documenting the error ("Diagnostic Information"). Additionally, certain login information may be maintained in a cookie stored locally on your device to streamline the login process ("Login Information").
Analytics Information
As you navigate our website and engage with our Services, we may collect information through common tools such as cookies and web beacons ("Website Navigational Information"), but only with your explicit consent. This includes standard data from your web browser (e.g., browser type, language), your Internet Protocol ("IP") address, and actions you take on our website (e.g., pages viewed, links clicked). Collectively, this is referred to as "Analytics Information." Upon your first visit, a consent banner will allow you to opt-in or opt-out of non-essential tracking.
Third-Party Vendors
Third-party vendors, including Google, may use cookies to serve ads based on your prior visits to stoeberagency.com or other websites, subject to your consent. Google’s use of advertising cookies enables it and its partners to deliver ads tailored to your visits. You may opt out of personalized advertising by visiting Google Ads Settings or www.aboutads.info.
Geo-Location Information
Stoeber Agency does not currently collect real-time geo-location information while you use the Services. Should we introduce features requiring such data, we will provide prior notice via email and/or website updates and obtain your explicit opt-in consent before collection begins.
2. How We Use Your Information
Personal Contact Information
We use this information primarily to administer our Services to you, provide updates (e.g., real estate market insights, automation tips), and deliver product announcements. With your consent, we may use some of your information for marketing purposes, as outlined below.
Billing Information
Stoeber Agency does not store Billing Information on its servers. We utilize third-party payment providers, Stripe & Paypal, to securely store and process all payment-related transactions. For details on Stripe’s privacy practices, please refer to Stripe's Privacy Policy or Paypal's Privacy Policy for more details.
Data, Diagnostic Information, and Login Information
We use this information solely to administer and enhance our Services, such as delivering personalized insights, improving automation workflows, and resolving technical issues.
Analytics Information
With your consent, we may use Analytics Information in conjunction with services like Google Analytics to monitor and analyze usage of our Services, perform technical administration, enhance functionality and user-friendliness, and verify user authorization for processing requests.
3. Sharing & Disclosure of Private Information
Third-Party Applications and Your Use
Our Services may allow you to link your Data to third-party platforms (e.g., Discord, YouTube, X.com) at your discretion. Stoeber Agency does not control these platforms’ privacy practices and is not responsible or liable for their handling of your Data once linked. We encourage you to review the privacy policies of these third parties (e.g., Discord Privacy Policy, YouTube Privacy Policy) before linking, as their use may involve additional data collection beyond our scope.
Marketing and Publicity
With your explicit consent, you permit Stoeber Agency to identify you as a customer and use your name and/or logo on stoeberagency.com, in marketing materials, and within our community platforms (e.g., Discord ‘Santa Barbara Home Hub’). You may provide or revoke this consent at signup or anytime via [stoeberagency.com/marketing-consent], with revocation effective within 30 days.
Sale of Personal Information
Stoeber Agency does not sell, rent, or trade your private information to any third parties.
Service Providers and Business Partners
We may engage trusted third-party companies and individuals to assist in providing, analyzing, and improving the Services (e.g., data storage, maintenance, database management, web analytics, payment processing). These third parties may access your information solely to perform these tasks on our behalf, under confidentiality obligations mirroring this Privacy Policy.
Non-Private or Non-Personal Information
We may disclose non-private, aggregated, or otherwise non-personal information (e.g., usage statistics of our Services) at our discretion to showcase the impact of our offerings.
Compliance with Legal Obligations
We may disclose your information if we believe, in good faith, it is necessary to:
- Cooperate in investigations of fraud or illegal activity;
- Enforce our terms of use;
- Protect the rights, property, or safety of Stoeber Agency, our users, or others;
- Respond to legal processes (e.g., subpoenas, court orders).
4. Internal Uses of Your Personally Identifiable Information
Stoeber Agency collects, stores, and processes your personally identifiable information on servers located in the United States. Due to Internet routing, your information may transit through other countries en route, protected by industry-standard encryption (e.g., TLS 1.3) during transfer. We use this information to:
- Develop and deliver our Services (e.g., real estate insights, automation solutions);
- Process your transactions;
- Provide customer service and manage your account;
- Enhance our products, services, and marketing efforts.
Access to your personally identifiable information is restricted to Stoeber Agency personnel who require it for these purposes. We share information with contracted service providers only to support operations such as lead generation, fraud prevention, and community management.
4.1 Data Security and Breach Notification
Stoeber Agency implements industry-standard security measures (e.g., encryption, firewalls) to protect your information. In the event of a data breach compromising your Personal Data, we will notify affected users via email within 72 hours of discovery, or sooner if required by law (e.g., GDPR), and report to relevant authorities as mandated. We will detail the breach’s nature, affected data, and mitigation steps.
4.2 Children’s Privacy
Stoeber Agency’s Services are not directed to individuals under 13. We do not knowingly collect Personal Data from children under 13. If we learn such data has been collected without parental consent, we will delete it within 30 days. Contact us at [email protected] if you believe we have such data.
Data Retention
We retain your information as long as your account is active or as needed to provide the Services. Upon account cancellation or your request to cease use, you may delete your account via [stoeberagency.com/account-delete]. Your Data will be removed from active servers within 30 days, though residual copies may persist in encrypted backups for up to 90 days to ensure system integrity, after which they are permanently deleted.
Changes to This Privacy Policy
If Stoeber Agency makes material changes to this Privacy Policy, we will notify you via email (using the primary address in your account) and/or post updates on stoeberagency.com’s homepage prior to the changes taking effect. You are responsible for maintaining an up-to-date, deliverable email address with us and regularly reviewing this Privacy Policy. We reserve the right to modify this policy at any time, with amendments binding only if in writing signed by an authorized Stoeber Agency representative or posted on the site by such a representative.
Your Rights Under GDPR
If you reside in the European Union (“EU”), United Kingdom, Liechtenstein, Norway, Iceland, or Switzerland, you may have additional rights under the General Data Protection Regulation (“GDPR”) regarding your personally identifiable information (“Personal Data”), defined as data relating to an identified or identifiable natural person (e.g., name, email, IP address). These rights include:
- Access: Request a copy of your Personal Data.
- Rectification: Correct inaccurate Personal Data.
- Erasure: Request deletion of your Personal Data.
- Restriction: Limit processing under certain conditions. To exercise these rights, contact us as outlined in Section 7.
California Consumer Privacy Act (CCPA)
Effective January 1, 2020, the California Consumer Privacy Act (CCPA) grants California residents rights to access, restrict, or delete personal information collected by businesses with whom they have a relationship. If you are a California resident, you may submit a request to exercise these rights via [stoeberagency.com/ccpa-request], applicable to data like Personal Contact Information or Analytics Information.
Data Community Features
Our Services may include publicly accessible community features such as the “Santa Barbara Home Hub” Discord server, YouTube “Santa Barbara Home Spotlight” channel, blogs, and forums on stoeberagency.com. Information you share in these areas may be read, collected, and used by others who access them. Posts may persist even after account cancellation—exercise caution when sharing sensitive data.
5. Contact Information
For questions regarding this Privacy Policy, please contact us at:
Stoeber Agency
Email: [email protected]
Address: 1101 Coast Village Rd, Santa Barbara, CA 93108
Explore a better way to grow
(805) 568-7889
Copyright Stoeber Agency 2025 -- All Rights Reserved
Our mission is elevating human potential - dreaming every goal into a game worth winning.